Order Tracking Policy
MachinesDock Pty Ltd | Order Status & Delivery Framework
Service Pillars
- Transparent Statuses
- Multi-Vendor Visibility
- Logistics Cooperation
- Reliable Updates
Order Processing Stages
Orders proceed through: Received, Confirmed, Procurement, Dispatched, In Transit, and Delivered. Timelines vary by supplier confirmation.
Tracking Availability
Visibility depends on supplier systems and courier integration. Tracking information is provided where available; real-time visibility is not guaranteed for all shipments.
Split Shipments
For multi-vendor orders, shipments may arrive independently. Each consignment will have its own unique tracking documentation issued separately.
Delivery Timeframes
Delivery estimates are indicative and do not constitute binding delivery commitments, subject to global supply chain conditions and customs clearance.
Tracking Updates
Links are shared via email or portal. International or direct-manufacturer shipments may have intermittent visibility dependent on carrier reporting.
Missing Updates
If tracking lags, please contact support. We use reasonable efforts to coordinate with suppliers to verify status; response times are subject to third-party availability.
Risk & Responsibility
Governed by our Shipping & Delivery Policy. Tracking availability does not modify established risk transfer terms or liability.
Customer Requirements
Customers must ensure accurate delivery details are provided and monitor notifications to facilitate successful courier interaction.
Logistics Disclaimer
MachinesDock is not responsible for carrier system delays, supplier-side tracking inaccuracies, or transit visibility limitations outside our reasonable control.
Policy Integration
Operates alongside Terms & Conditions, Shipping Policy, and Warranty. In case of conflict, T&Cs and Shipping Policy prevail.